Brexit

Are orders still possible?

You can still place orders in our online shop. Due to Brexit and the resulting customs clearance of goods the delivery times may be longer.

Do I have to pay customs duties?

You will not be charged for customs fees as of July 12, as schleich® will be assuming the costs for customs and duties for orders in the United Kingdom. Please visit our Payment and Shipping page for more information.

Why does Brexit affect me?

As of 1.January 2021 all goods sent to the UK are affected by the Brexit and must therefore be cleared through customs. The purchase and shipment of the goods takes place in the name of Schleich GmbH, which is based in Germany.

What are the shipping costs?

Delivery costs depend on the order value: Delivery costs vary depending on the order total: Orders over GBP50 have free delivery. Orders under GBP50 have a delivery charge of GBP8.95. The new members of your schleich® family will be delivered by our

What are the delivery times?

Found your favorite figure? Then you’ll have it in your hands within 2 to 7 working days of placing your order, unless otherwise noted. In exceptional cases, your chosen product may no longer be in stock when we come to process your order. If that ha

How can I return goods to schleich®

You can request and print your return label and customs declaration here. Important!. · Stick the return label on the parcel. · The completed customs declaration form (CN23) and a copy of the original invoice must be attached to the package in a t