Tiger, sloth, or orangutan? It’s not just in the Smurf village and fairyland that there are exciting adventures to be had. Check out the schleich® figures in our online store for your own personal expeditions and voyages of discovery. You can find yo
When is my new brontosaurus arriving? When will the fairies be landing? And when will Slothy the Sloth finally get here? Check your user account to see the status of your order. Your new playmate is already on its way to you.
How many gold pieces do we charge for delivery? Delivery costs vary depending how many items you’re adding to your toy collection and where your new figures are traveling to. The page Shipping and Payment explains how it all works.
Eagerly awaiting some new residents for your paddock? But maybe you’d actually prefer the shadow panther instead of the Highland bull? If you haven’t yet received a confirmation email, you can still modify your order. Simply call our customer service
You need to send Tom and Hardy the polar bears back home? No problem. You can return your order within 14 days free of charge to us. Request a print label https://bit.ly/4boLIBs to print at home. You can find further information about returns here.
From tropical jungle dwellers to magical fairies to mystical underwater creatures, schleich®’s famous figures are waiting for you in over 50 countries. Looking for a store near you? Our store finder will help you find the right horse for your paddock
1. Visit the schleich® online shop and select your new schleich® favourites by clicking on the "Add to Basket button". 2. Take another look at your new schleich® favourites in your shopping basket. Here you have the option to redeem a discount code.
Once you have placed your order, a diligent stone monster in the schleich® warehouse will pack your order – on the same or following work day. You will then receive a dispatch confirmation email from us, which also includes your tracking code. Your o
Would you like to know if schleich® will be launching new ELDRADOR® CREATURES or a new HORSE CLUB playset in the next few weeks? Then the best thing to do is subscribe to our free schleich® newsletter. There you will find all the information about th
Is your favourite horse from the HORSE CLUB or favourite from DINOSAURS currently not available? Your desired item will usually be available again within one to two weeks. Sign up for the one-off reminder email and you'll be automatically notified wh
A customer account is not required to order in the schleich® online shop. It is also possible to complete your purchase as a guest. However, a schleich® customer account can make things easier for you: - Save and edit your delivery and invoice addre
Please note the minimum order value of £10 if you only want to buy a small rabbit or an accessory.
You've probably seen one or the other schleich® discount codes. You can redeem them by pressing "Redeem Discount Code Here" when you view the summary of your shopping basket. You also have the option to redeem a discount code when selecting your paym
Sometimes discount codes don’t work. First, make sure that the discount code is still valid and hasn’t passed the expiry date. The discount code may only apply to certain products or schleich® worlds, and is therefore not applicable to your shopping
You can enter a different delivery address within your order. This is the first step after clicking "Checkout". Please make sure you change your invoice address when selecting your payment method.
Your farm or tiger got broken or went missing in transit? We do our best to ensure that all deliveries are complete and flawless without exception. If this is not the case, then contact our customer service directly. Go to contact form.
Tiger, horse or lama. In our schleich® online shop you will always find the complete product range and even additional favourites. However, we can only offer items for a limited period of time. If you're lucky, your local dealer might have some remai
You can't remember your account password even after trying it several times? Click on "Forgot your password?" when you log in and enter your email address. In a short space of time you will receive an email from us, which will allow you to set a new
Every so often the elves from BAYALA® sneak into our warehouse and hide their favourite toys from us. If an item is not in stock or available when processing the order, we will send you an email notification and a refund of the purchase amount.
We accept payments with Visa, Mastercard, Maestro, Amex and PayPal, ApplePay and GooglePay. Due to different address, identity or credit checks, we cannot always offer all payment methods. A lama tried to pay in cryptocurrency, but unfortunately we
Order by 11.12. and your delivery will be shipped by Christmas.*Currently are longer times to be expected for order processing and shipping. Found your favorite figure? Then you’ll have it in your hands within 4 to 7 working days of placing your orde